We eat breathe service delivery - Ovrawah

Posted: 2017-08-21


The Ag. Executive Secretary of the National Human Rights Commission (NHRC) Mrs. Oti Ovrawah has said providing service delivery is what the Commission eats and breaths daily.

Mrs. Ovrawah said this while receiving the Coordinator/Servicom Mrs. Nnenna Akajemeli who was on an advocacy visit to the Commission.

The Ag. Executive Secretary stressed that the work of the Commission is service delivery which has to do with promotion, protection and enforcement of human rights in Nigeria.

Mrs. Ovrawah further stated that the Commission stands to benefit immensely from the advocacy visit and is willing to collaborate with Servicom especially in the area of training on the issue of service charter of the Commission. The Ag Executive Secretary said there is a great need to review the Commission's service charter as it could be an effective tool to actualize the mandate of the Commission.

Earlier in her address, Mrs. Nnenna Akajemeli said the purpose of their visit is to train top Management Staff on service delivery, strengthening of the position of servicom in NHRC and to review the Commission's service charter for effective service delivery to the Nigerian people.

In her words, Mrs. Akajemeli said government is about the people, and the quality of governance rendered is determined by the quality of service delivery. She emphasized that the relationship between the government and the governed is effective public service, thus it is critical that citizens derive satisfaction from service delivery.

She said one of the best ways of getting an effective service delivery from Public Servants is by rewarding excellence and naming and shaming acts of indiscipline. This could encourage seriousness at work, as no one would like to have his/her name black listed for anything.

In her opening remark the Director of Reform Coordination and Service Improvement of the NHRC Hajiya Hussaina Aliyu while welcoming the delegation said Service Improvement and Coordination requires a lot to satisfy members of the public.

She said something has to be done to improve public services for members of the society. Hajiya Aliyu who is also Director of Reform Coordination and service improvement observed that Nigerians are not aware of their rights and therefore stressed the need for stakeholders to collaborate with the Commission to assist people especially those in the grass-roots on issues of human rights and how to seek redress when those rights are violated.


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